Head down, Eyes closed, Running forwards

I am having a bit of a difficult time at work at the moment.

It comes down to the Theory of the Call Centre where you have the person you contact at a call centre and you have the person with the power to do what you need. And the call centre personnel and the person with the power are separated by this almost impenetrable wall that you often have to verbally bash your way through to get anything done.

At work, I am the call centre personnel, the caller is a subcontractor that needs a ton of information and the people hiding behind the wall have the ton of information that needs to be found and retrieved from the deep recesses of time (20 year old drawings).

Problem is, I am the one taking the abuse.... well not abuse. More like persistent requests for information and subtle threats of broken promises. Now I couldn't even write my own name 20 years ago. How am I supposed to procure that information?

Better yet, asking nicely for information from people who we PAID to supply drawings gets a very polite, "We helped you once, and I have no interest in your problems now."

When someone turns you down and doesn't bother to spell check their response - you really get a feeling of how they care about your problems.

Even better is that certain better informed parties knew we would have this problem a year ago but made no effort to actually kick start the search. A year ago I wouldn't have had subcontractors calling me all day and I would only have to take the polite disinterest of utility companies.

So mostly I am demotivated. I spend day after day looking at a To Do List of tasks that I really am struggling to knock off mostly due to inexperience and lack of interest from those who are experienced. The demotivation eats away at the enthusiasm to make any attempts at all.

Is this what being a junior means? How much longer before I get some respect?

I hate that I don't like my job at the moment. This is not how I planned my life. I promised myself I wouldn't be one of those people that complains about their job all the time because when you listen to those kinds of people complain and whine and moan all I can think of is "Get a New job then silly."

And so we plod on. We shut out eyes and dip our heads and take a run up and barrel straight into the problems and hope for some kind of motivating progress by the end of the day that will show that my warmed up office chair meant something today.